(FAQs) – The Beauty Souq
Welcome to The Beauty Souq! We want your shopping experience to be smooth and enjoyable. Below are some common questions our customers ask:
🛍 Orders & Products
Q1: How can I place an order?
A: Simply browse our collections, add your favorite products to cart, and proceed to checkout. You can pay securely using the available payment methods.
Q2: Are your products authentic?
A: Yes, we only deal in 100% genuine, high-quality perfumes and beauty products sourced directly from trusted suppliers.
Q3: Can I change or cancel my order?
A: Orders can be changed or cancelled within 12 hours of placing them. After that, they are already being processed.
🚚 Shipping & Delivery
Q4: Where do you deliver?
A: We currently deliver across Qatar, UAE, and GCC countries.
Q5: How long does delivery take?
A: Standard delivery within Qatar takes 1–3 business days, while UAE and GCC deliveries may take 3–7 business days.
Q6: Do you offer free delivery?
A: Yes! We offer FREE delivery on orders above QAR 300 / AED 300.
💳 Payment
Q7: What payment methods do you accept?
A: We accept Cash on Delivery (COD), Debit/Credit Cards, and secure online payments.
Q8: Is Cash on Delivery available for all orders?
A: Yes, COD is available across Qatar & UAE for eligible orders.
🔄 Returns & Refunds
Q9: Can I return or exchange a product?
A: Yes, unused products can be returned or exchanged within 7 days of delivery. For hygiene reasons, opened or used products cannot be returned.
Q10: How do I request a return?
A: Please contact our customer support via Contact Us page or WhatsApp with your order details, and we’ll guide you through the return process.
